Delighting customers is the best strategy to market and grow your organization
CX
Mindset
Creat and develop Customer experience culture and mindset
CX
Standards
Develop Customer Experience standards and targets
CX
Measurements
Measure, track and manage Customers and employees experience
CX
Improvement
Develop and improve customer experience through operational & service excellence
We Don't Just measure feedbacks
We Design,Measure & Improve
Optimal
Customer Experience&
Employees Experience
that is aligned with your
Business Requirements
Reach your Customers wherever they are
Use iPad or Tablet Survey App to take on-premises feedback.
Get customers feedback from anywhere in your website or web product
QR-Code for customers to scan & instantly access Survey on Mobile.
Customized Email Surveys with Survey Link or Imbed questions.
SMS Surveys with feedback form link to customers feedback.
Website
QR-code
sms
Tablet
Using World Standards tools in measuring customer experience
Net Promoter Score® (NPS)
Measure customer and employee loyalty, know what they think about your company, who promotes and who detracts your brand to enhance engagement.
Customer Satisfaction Score (CSAT)
Find out if your customers are happy with your products & services & if employees are happy at work, identify issues, take action to keep ‘em happy!
Customer Effort Score (CES)
Use CES to identify inefficient processes and customer service complaints and make your customer’s experience effortless & happy at evey touch point.
Improving your Google’s reviews ratings through our smart redicrection
Our Smart platform will help increase your 5-stars rating and social media followers and win back unhappy customers
Dashboard with Realtime Reports and analysis
View NPS® Overtime with Trends Report
Schedule daily, weekly and monthly feedback digests with detailed summary of responses captured, score, CX Metrics (NPS, CES and CSAT) and stay notified.
Integrate with popular apps
Simplify tasks, optimize workflows, get things done with API access and Webhooks.
Close the loop and connect your staff performance with your customers requirements
Trusted by 10,000 organizations in 50+ countries
Core Features Include:
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Quick to Setup, Easy to Use
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Designed for Customer & Employee Feedback
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NPS, CES 2.0 & CSAT Scores
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Feedback Management, Close the Loop
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Real-time Reporting, Alerts, and Digest
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Multilingual Feedbacks & Surveys
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Multi-Chain, Location Management
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APIs, Web Hooks and Integrations
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