Customers Experience Excellence Platform

Measure, manage and create delightful Customer Experience (CX) to create loyal customers and engaged employees

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Delighting customers is the best strategy to market and grow your organization

CX
Mindset

Creat and develop Customer experience culture and mindset

CX
Standards

Develop Customer Experience standards and targets

CX
Measurements

Measure, track and manage Customers and employees experience

CX
Improvement

Develop and improve customer experience through operational & service excellence

We Don't Just measure feedbacks
We Design,Measure & Improve
Optimal
Customer Experience&
Employees Experience
that is aligned with your
Business Requirements

Reach your Customers wherever they are

Use iPad or Tablet Survey App to take on-premises feedback.

Get customers feedback from anywhere in your website or web product

QR-Code for customers to scan & instantly access Survey on Mobile.

Customized Email Surveys with Survey Link or Imbed questions.

SMS Surveys with feedback form link to customers feedback.

Website

QR-code

Email

sms

Tablet

Using World Standards tools in measuring customer experience

Net Promoter Score® (NPS)

Measure customer and employee loyalty, know what they think about your company, who promotes and who detracts your brand to enhance engagement.

Customer Satisfaction Score (CSAT)

Find out if your customers are happy with your products & services & if employees are happy at work, identify issues, take action to keep ‘em happy!

Customer Effort Score (CES)

Use CES to identify inefficient processes and customer service complaints and make your customer’s experience effortless & happy at evey touch point.

Improving your Google’s reviews ratings through our smart redicrection

Our Smart platform will help increase your 5-stars rating and social media followers and win back unhappy customers

Dashboard with Realtime Reports and analysis

View NPS® Overtime with Trends Report

Schedule daily, weekly and monthly feedback digests with detailed summary of responses captured, score, CX Metrics (NPS, CES and CSAT) and stay notified.

Integrate with popular apps

Simplify tasks, optimize workflows, get things done with API access and Webhooks.
Close the loop and connect your staff performance with your customers requirements

Trusted by 10,000 organizations in 50+ countries

Core Features Include:

Quick to Setup, Easy to Use
Designed for Customer & Employee Feedback
NPS, CES 2.0 & CSAT Scores
Feedback Management, Close the Loop
Real-time Reporting, Alerts, and Digest
Multilingual Feedbacks & Surveys
Multi-Chain, Location Management
APIs, Web Hooks and Integrations